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This is especially true on electric vehicles, where designers often make them flush with the body or add buttons and other pop-out features to improve its coefficient of drag and efficiency. Other problems seem unnecessary, such as cupholders that “don’t serve their purpose” and newfangled door handles that don’t seem to serve a purpose to owners. “This is the area where manufacturers really have the opportunity to delight customers with this convenience, but instead are creating a problem for them,” Hanley said. This reflects the growing number of convenience features rolling out into new cars, and a missed opportunity for automakers, according to J.D. This year, one of the biggest increase in reported problems was with wireless smartphone charging. The 2022 IQS found that dropped connections with Apple CarPlay was the number one problem. Of the nine categories of the 223-question survey answered by more than 93,000 respondents, the “features, controls, and displays” category recorded the largest increase in complaints, followed by the “infotainment” category.

“From persistent problems carrying over from years past to an increase in new types of problems, today’s new vehicles are more complex-offering new and exciting technology-but not always satisfying owners.”Ĭertainly adding to the frustration is new car shoppers continue to pay near record-high transaction prices for these feature-laden new cars. “The automotive industry is facing a wide range of quality problems,” Frank Hanley, senior director of auto benchmarking at J.D. That’s an increase of 12 problems from last year, and 30 over the past two years, which marks a record increase in the 37 years of the IQS.

The number of complaints reported by new owners and lessees in the first 90 days of ownership has increased to 192 problems per 100 vehicles, or PP100.

( The Car Connection) - New car owners have a lot more complaints than in years past about everything from the latest in-car tech to door handles, according to the latest Initial Quality Survey (IQS) released on Thursday from the automotive research firm J.D.

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